support

solution

General Support Information

We are committed to providing start-to-finish solutions for: Audio/Visual, Structured Cabling, Cloud Services, Voice, IT Networking, Surveillance, Wireless and Managed Services. What sets BCS apart from other technology companies is our overall knowledge and expertise across the board. This means there is one singular point of contact resulting in less room for error that is typical when there is low communication between multiple vendors. Reliable partnership coupled with highly skilled and solutions driven technical staff allows BCS to provide timely and comprehensive support.

Our customer service representatives are trained to ensure the highest level of service to all of our clients!

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CFL

Customer For Life Program (CFL)

To bring you the complete support you deserve, BCS has created the CFL Program. This is an annual maintenance program that can support your specific technical and user needs. BCS offers CFL as a means to protect your investment throughout the years.

The CFL program prioritizes your need for service and support while maximizing your communication system’s performance. We are committed to exceeding the expectations of our customers, which is why we have seen fit to take the CFL program once step further.

The CFL “Plus One Maintenance Program” includes all the advantages of the CFL Program with the added benefit of free service labor for all Moves, Adds and Changes to the system for the entire length of the agreement.

Customer For Life Benefits

  • 24/7 Emergency Service
  • Priority Response Time
  • Extended Parts and Labor Warranty
  • Discounted Equipment and Labor Rates
  • Four FREE Hours of Service and Training
  • Hardware Inspections and Updates
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SMSP

Managed Services Program

With Server Watch monitoring, BCS engineers and administrators watch the alerts, analyze them and escalate any issues if necessary.

Sever and Workstation Monitoring: Server Backups, Preventative Alerts, Server Event Log, Monitor Disk Space / Memory, Routine Security Patches, Configure Security Policies, License and Compliance Management, Weekly On-Site Hours Available

Desktop Care: Antivirus, Spyware, Temporary File Management, Patch Management, Support for Workstations